GUIDE TO YOUR VIDEO VISIT
ON ZOOM
STEP 1
To get ready for your video visit, follow these steps. Make sure to do this at least 1 day before your visit!
VIEW YOUR VIDEO VISIT CONFIRMATION
a. You will receive an e-mail from the practice with your login information
b. Then, to test your device, go to zoom.us/test
DOWNLOAD AND INSTALL ZOOM
a. If Zoom is not already installed on your computer, it will start to download automatically
b. Once complete, find and open the downloaded file to begin installing. Follow the on-screen instructions during the installation
c. When the installation completes, you will be put into a test meeting
STEP 2
TEST YOUR CONNECTION
AUDIO TEST
a. When your test meeting opens, a pop-up window will appear with choices for your audio connection
b. If you have speakers and a microphone on your computer, you may choose Join by Computer
c. Otherwise, choose Join by Phone
d. Follow the on-screen instructions to complete the test
VIDEO TEST
a. Your connection is successful when you see yourself in the window. This is just a test meeting, so no one else will join you
b. If your video did not start automatically, find the Zoom toolbar and click the camera icon to make sure the correct camera is selected
STEP 3
Be ready to join the Zoom meeting at least 5 minutes before your scheduled visit time
VIEW YOUR VIDEO VISIT CONFIRMATION
Pull up your e-mail to access your confirmation. It will be the same one you viewed for the Meeting Test
JOIN THE VIDEO VISIT
- Go to: https://muirortho.zoom.us
- Click on Join A Meeting
- Enter your provider’s 10-digit meeting ID from the e-mail message [example: 123-456-7890]
- If prompted, click to open Zoom and enter your first and last name
WAIT FOR YOUR MEETING TO START
You will automatically be placed in a waiting room. When your provider joins, you will be able to see and hear them and your meeting will begin.
Once your video visit is complete, you may click Leave in the lower right to leave the meeting.
PLEASE NOTE
A video visit is billed in the same way as as an in person visit, the terms of your deductible and co-pay still apply
If you experience technical difficulties and cannot resolve them even after speaking with the MOS Patient Contact Center, we will reschedule or convert your video visit to an in – person appointment
To avoid additional charges from your cellular provider, use a Wi-Fi connection for your video visit
During your video visit, be in a location that is private, quiet, and free from distractions