GUIDE TO YOUR VIDEO VISIT
ON ZOOM
STEP 1:
DOWNLOAD THE ZOOM APP
You can find the Zoom app on the App Store (iPhone) or Google Play (Android)
STEP 2:
SET UP AND TEST
To get ready for your video visit, follow these steps. Make sure to do this at least 1 day before your visit!
VIEW YOUR VIDEO VISIT CONFIRMATION
a. You will receive an e-mail from Muir Orthopaedic Specialists with your login information
b. When you have this, to test your device, go to zoom.us/test
TEST YOUR VIDEO CONNECTION
a. When the meeting test page opens tap the blue Join button to open the Zoom app
b. Enter your first and last name when prompted. Make sure you allow access to your camera and microphone. Join the meeting with video on
c. Connect to audio by choosing Call Via Device Audio

STEP 3:
AT YOUR VIDEO VISIT
Be ready to join the Zoom meeting at least 5 minutes before your scheduled visit time
VIEW YOUR VIDEO VISIT CONFIRMATION
Pull up your e-mail to access your confirmation. It will be the same one you viewed for the meeting test
JOIN THE VIDEO VISIT
- Open the Zoom app
- Tap on Join A Meeting
- Enter your provider’s 10-digit meeting ID from the e-mail message [example: 123-456-7890]
- If prompted, tap to open Zoom and enter your first and last name
WAIT FOR YOUR MEETING TO START
You will automatically be placed in a waiting room. When your provider joins you, turn on your video if it is not already on. Make sure you are connected to audio as well. If controls disappear, just tap the screen. Your video will show in the lower right.
Once your video visit is complete, you may tap Leave in the upper right corner to leave the meeting.
PLEASE NOTE
A video visit is billed in the same way as as an in person visit, the terms of your deductible and co-pay still apply
If you experience technical difficulties and cannot resolve them even after speaking with the MOS Patient Contact Center, we will reschedule or convert your video visit to an in – person appointment
To avoid additional charges from your cellular provider, use a Wi-Fi connection for your video visit
During your video visit, be in a location that is private, quiet, and free from distractions