Mobile Zoom

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GUIDE TO YOUR VIDEO VISIT

ON ZOOM

STEP 1:

DOWNLOAD THE ZOOM APP

You can find the Zoom app on the App Store (iPhone) or Google  Play (Android)

STEP 2:

SET UP AND TEST

To get ready for your video visit, follow these steps. Make sure to do  this at least 1 day before your visit!

VIEW YOUR VIDEO VISIT CONFIRMATION

a. You will receive an e-mail from Muir Orthopaedic Specialists with  your login information

b. When you have this, to test your device, go to zoom.us/test

TEST YOUR VIDEO CONNECTION

a. When the meeting test page opens tap the blue Join button to  open the Zoom app

b. Enter your first and last name when prompted. Make sure you  allow access to your camera and microphone. Join the meeting  with video on

c. Connect to audio by choosing Call Via Device Audio

STEP 3:

AT YOUR VIDEO VISIT

Be ready to join the Zoom meeting at least 5 minutes before your scheduled visit time

VIEW YOUR VIDEO VISIT CONFIRMATION

Pull up your e-mail to access your confirmation. It will be the  same one you viewed for the meeting test

JOIN THE VIDEO VISIT

  • Open the Zoom app
  • Tap on Join A Meeting
  • Enter your provider’s 10-digit meeting ID from the e-mail message [example: 123-456-7890]
  • If prompted, tap to open Zoom and enter your first and last name

WAIT FOR YOUR MEETING TO START

You will automatically be placed in a waiting room. When  your provider joins you, turn on your video if it is not  already on. Make sure you are connected to audio as well.  If controls disappear, just tap the screen. Your video will  show in the lower right.

Once your video visit is complete, you may tap Leave in the  upper right corner to leave the meeting.

PLEASE NOTE

VIDEO VISIT BILLING

A video visit is billed in the same way as as an in person visit, the terms of your deductible and co-pay still apply

TECHNICAL DIFFICULTIES

If you experience technical difficulties and cannot resolve them even after speaking with the MOS Patient Contact Center, we will reschedule or convert your video visit to an in – person appointment

WI-FI CONNECTION

To avoid additional charges from your cellular provider, use a Wi-Fi connection for your video visit

MAKE A SPACE

During your video visit, be in a location that is private, quiet, and free from distractions

For more help visit The Zoom Support Page